LiteServer guarantees the following uptimes:
VPS Services:
Hardware and Network uptime: 99,9% on yearly base
Dedicated Services:
Network uptime: 99,95% on yearly base
Housing (power / cooling): 99,982% on yearly base
Colocation Services:
Network uptime: 99,95% on yearly base
Housing (power / cooling): 99,982% on yearly base
Exclusions are:
- Schedulded maintenance
- Suspension/termination caused by overdue invoices or TOS/AUP violations
- DDoS attacks
- Downtime caused by the customer itself
- Migration or up/downgrades
Uptime guarantees mentioned above apply on all stock / unmanaged services.
Custom SLA options are available on request.
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